FAQ – ShaoKoO Grills


  • Shaokoo.com

1. What is shaokoo.com?

Shaokoo.com is the leading manufacturer and provider of the online the best charcoal grill and custom bbq grills for importers in global trade. It is the place for buyers to find the best products for trade opportunities online. Normally, buyers can buy in small or large quantity at a lower cost.

Shaokoo.com is a manufacturer in Foshan city. We are an online business platform, where you can search or send a require to be our partners. To find out more information, please visit www.shaokoo.com


2. What's the difference between Shaokoo.com and Amazon platform?

Shaokoo.com is a leading manufacturer for BBQ grill and pizza oven global wholesale and retailed trade, serving the buyers around the world. So, unlike other vendors that only support retail, we differ in that we support both wholesale and small quantity at the same time. You can purchase cheap and quality goods in bulks.



  • Benefits of Shaokoo.com

    1.Benefits of Shaokoo.com

    If you're a retailer in your country, you will get the competitive price in the local market and occupy the market, If you buy goods from local supermarket and wholesalers, you will find that we're your the best choice because they purchased the product from our factory. A customer on shaokoo.com, you could:

    a) Buy in a small or large quantity;

    b) Get the best quality products with low price;

    c) Global Trade by Sea;

    d) 30% Deposit for FOB;

    e) Get full Order Protection;

    f) Accurate Delivery Time.



    • Trade Assurance

    1. What is Trade Assurance?

    Trade Assurance is a free service offered by shaokoo.com that's designed to help create trust between buyers and us. Trade Assurance covers you in the event of shipping or quality-related disputes.

     You're covered if:

    • Your products are not shipped on time as per the contract with us
    • Your products do not meet the quality standards as per the contract with us



    • About ''Request for Buy''

    It's for Wholesale not Retail, Please Click ''Request for Buy'' to Contact Us! We Will Give You the Price List Within 12 Hours.


    • Payment for Wholesale

    1. Send Initial Payment

    After you agreed with our quotation, you will send the deposit to us by T/T.

    2. Your Payment Method( T/T)



    1) 30% Deposit by bank transfer

    2)Payment currency: US dollars
    Payment receipt 3 - 7 working days after you paid
    Transaction fee Depends on the region and bank. Check with your bank for details
    Production time 7 - 14 days after you paid


    3. Pay the Balance

    You have to pay the balance before we send you the original bill of loading or telex release.


    • Payment for retail

     You can pay by Paypal and Credit Card.


    • What's certification in ShaoKoO?

    1. What is Shaokoo.com certification?

    When you place an order, you want to be assured that the goods meet your quality standards before they are shipped. ShaoKoO passed Europe standard and French Standard, the quality has guaranteed. LFGB/FDA/EN1860/RoHS and so on.

    2. How to know Shaokoo certification is true?

    1. You can visit our factory when you're in China.

     2. You can ask us to send the original copy by email.

     3. You can ask us to send the video of the factory.

    • Logistics

    1. What about shipping if I buy a small product?

    If it's not over 2 kg, we will ship it by China Post. If it's over 2 kg, we will ship it by DHL/EMS/FEDEX/TNT.

    2. What about shipping if I buy a small quantity? For example 50 -100 pieces.

    If it's nearby one cube, we will ship it by sea (FOB)

    3. What's FOB trade terms?

    Trade terms 

     FOB trade terms: Seller will bear all the cost before the product is shipped to China port include load on board. Buyer needs to find a ship and bear all the cost after seller finished loaded. Buyer needs to know the knowledge of customs clearance when the buyer chose FOB price. It's easy to do it if you have a forwarder agent in China. If not, we can help you find an agent.

    • Complete Order

    1. Confirm Receipt when you place the online order on ShaoKoO 

    When the order has been shipped and you got goods, you can click "Confirm" on the order details page to confirm receipt of your shipment.

    2. Leave Feedback for your Supplier

    When you have confirmed receipt, the order will be complete. You may then leave feedback about us to share your overall experience with other buyers.



    • Disputes & Refunds

    1. Apply for refund

    1. If we can't produce it after you paid, we will refund your money in the same way as you paid.

    2. Getting a Refund

    Once your refund application is approved, ShaokoO will generally refund you within 2 business days. 

    3. About product damaged problem

    Once you found the product is damaged, please contact us, we will help you solve this problem.




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